Petco Love Partner Portal (FLUXX)

Annual Data Report

• I cannot edit my Annual Data Report.
• Our 990 is not yet filed, what do I attach to the Annual Data Report?
• When do we need to have our Annual Data Report completed by?
• What are the steps to filling out the Annual Data Report?
• I’m having technical difficulties when completing my Annual Data Report
• What is the Annual Data Report?

Reports

• How do I know if reports are due? 
• What’s the difference between an Annual Data Report and a grant report?
• Where do I find our grants report? 

Application

• How do I access my grant application in FLUXX?
• Why is it important to select the appropriate organization type on my application?
• Why was my registration denied?
• How do I upload the necessary documents for a grant application?

Fluxx Account

• How do I create a new account in FLUXX? 
• I’ve just partnered with my local Petco to do store adoptions. How do I get started in the Partner Portal? 

Information

• My email is registered with an organization I am no longer with. How do I connect to a new organization? 
• How do we change contact information/login information in the Partner Portal? 
• My personal information is missing or incorrect. 
• How do I change/fix/update our organization's address/contact information? 

Error Messages

• I am getting a "Compliance Warning" error in my partner application. 
• I am getting an "invalid credential" error when logging into the Partner Portal? 
• I got an error when I clicked submit on the grant/"unable to promote" error.
• FLUXX - Reactivate lost username or password/unknown email. 
• How do I fix a form W9 error message? 

Data

• What data is required for current grant applications?

Other

• I'm registered in the Partner Portal, why don't I have a Petco VIN? 
• Does the Partner Portal autosave? Why did I lose work done in the Partner Portal? 
• What is a "Primary Signatory?"